Customer Relationship Manager - Sales & Service

Company Overview

Matrimony.com Ltd is recognized as the world’s largest and most reliable matrimony brand, employing around 4000 professionals across India and internationally. Its portfolio includes matchmaking and marriage-related services accessible via websites, mobile platforms, and over 150 company-owned retail stores. Popular products include BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with a user base exceeding 2.5 million active members. The company holds ISO 9001:2008 certification and is expanding within the $54 billion marriage services industry. BharatMatrimony also operates in the USA, Canada, UK, UAE, Singapore, and Malaysia.

Department Overview

The Elite Services division provides bespoke matchmaking services primarily for busy professionals or clients requiring personalized guidance in partner selection. Relationship Managers in this team play a pivotal role in assisting members to find their ideal matches.

Role Summary

The Relationship Manager / Senior Relationship Manager position focuses on comprehending client needs, adhering to service standards, client retention, sales conversion, and support in identifying compatible partners. The role predominantly involves indoor sales and service duties, with occasional in-person client meetings as needed.

Key Responsibilities

• Initiate onboarding and develop detailed profiles for new customers.
• Gain a thorough understanding of members’ preferences, expectations, and specific requirements.
• Source, evaluate, and shortlist potential matches, facilitating communication between members.
• Establish and nurture strong relationships with members, ensuring an exceptional premium 'Elite' service experience.
• Manage assigned member portfolios through systematic engagement and consistent follow-ups.

Skills and Competencies

• Proficient English communication skills, both written and spoken.
• Proactive mindset combined with attentive listening and customer service focus.
• Effective presentation and interpersonal communication abilities.
• High emotional intelligence paired with persuasive communication skills.
• Capacity to accurately discern client needs and offer practical solutions.

Educational & Professional Requirements

• Bachelor’s degree in any discipline.
• At least 2 years of experience in sales and service domains.
• Preference given to candidates demonstrating career stability and consistent work history.