Customer Relationship Manager

About CoCobora Stays

CoCobora Stays operates serviced apartments and hotel properties in Ahmedabad, Gujarat. We seek an experienced and accountable Guest Operations & Reservations Manager dedicated to overseeing our property's daily functioning.

Key Responsibilities

• Manage inquiries and bookings received from platforms such as Airbnb, Booking.com, MakeMyTrip, and others.
• Oversee room availability, reservations, and allocate apartments efficiently.
• Ensure smooth check-in and check-out processes for guests.
• Supervise housekeeping teams to maintain clean and guest-ready apartments.
• Address guest questions, requests, and complaints with professionalism and promptness.
• Coordinate maintenance activities and other operational requirements.
• Maintain accurate daily records of occupancy, bookings, and guest details.
• Ensure an overall seamless guest experience from booking through departure.

Requirements

• Possess 2 to 5 years of relevant experience in hotel, serviced apartment, or hospitality operations management.
• Familiarity with Online Travel Agency (OTA) platforms and reservation systems is preferred.
• Strong communication skills with a customer-focused approach.
• Basic proficiency in Excel or Google Sheets and familiarity with property management systems.
• Capability to manage housekeeping personnel and daily property operations.
• Communicate effectively in English, Hindi, and Gujarati languages is desirable.