Customer Relationship Manager

Overview

Ashok Offset Printers seeks a dedicated Customer Service and Order Coordination Executive to serve as the primary liaison among customers, sales, and production teams within the printing and packaging industry. This role entails overseeing customer orders from initial receipt through to final dispatch of materials.

Key Responsibilities

• Maintain regular communication with customers via phone, WhatsApp, and email to manage orders and inquiries.
• Accurately record and enter customer orders obtained from Purchase Orders, emails, and messages.
• Verify all order details including product specifications, quantity, rates, and delivery timelines.
• Continuously track order progression to ensure adherence to committed schedules.
• Coordinate consistently with Production, Planning, and Dispatch teams to facilitate timely order fulfillment.
• Provide customers with updates on their order and delivery status proactively.
• Handle urgent requests and coordinate internal prioritization as required.
• Prepare and share quotations with customers based on approved pricing frameworks.
• Follow up to obtain order confirmations and resolve any pending purchase orders.
• Ensure timely dispatch of materials by collaborating closely with the Dispatch department.
• Maintain detailed records of orders pending, completed deliveries, and dispatches.
• Address and resolve basic customer service queries by liaising with relevant internal departments.

Candidate Requirements

• 1 to 3 years of experience in Customer Service, Sales Coordination, or Order Processing roles.
• Previous exposure to printing, packaging, or manufacturing sectors is preferred.
• Strong communication and follow-up capabilities to effectively manage multiple orders.
• Proficiency with basic computer tools including Excel, email, and WhatsApp messaging.
• Highly organized with an ability to multitask and prioritize customer orders efficiently.
• Displays responsibility, proactivity, and excellent follow-up skills to ensure smooth operations.

Additional Information

This position requires coordination between various departments and external customers to ensure timely and accurate order processing and dispatch within the printing and packaging domain.