Customer Relationship Manager
Persolkelly India Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 22,000 – INR 24,000 / month
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- Graduate
- Eligibility
- Graduate in any discipline. Candidates with experience in customer support, banking, NBFC, finance, or vehicle loans are preferred. Freshers with good communication skills and a willingness to learn can apply.
- Resume
- Required to apply
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Job description
Job Overview
We seek a Customer Support Executive to manage inquiries about two-wheeler and four-wheeler loans. This role involves delivering precise loan information, addressing customer issues, and facilitating an excellent customer service experience.
Key Duties
- Respond to customer queries via phone calls and various communication channels.
- Address questions about two-wheeler and four-wheeler loans including EMI, tenure, interest rates, repayments, loan status, and documentation.
- Handle customer complaints and provide satisfactory solutions.
- Assist clients with loan-related procedures and requirements.
- Liaise with internal teams to ensure prompt resolution of customer concerns.
- Maintain accurate customer records and update details within CRM systems.
- Follow up on unresolved queries to guarantee timely completion.
- Maintain courteous and professional interaction with customers.
Skill Requirements
- Proficient verbal and written communication abilities.
- Sound understanding of loan and finance procedures.
- Preferably knowledgeable about two-wheeler and four-wheeler loan processes.
- Strong customer service and problem-solving capabilities.
- Basic familiarity with computers and CRM platforms.
- Good listening and interpersonal skills.
- Able to clarify loan-related details effectively.
Candidate Eligibility
Applicants must hold a graduate degree in any discipline. Preference is given to those with experience in customer support, banking, non-banking financial companies (NBFC), finance, or vehicle loans. Fresh graduates demonstrating strong communication and eagerness to learn are also encouraged to apply.
Compensation
The position offers a monthly salary ranging between INR 22,000 and INR 24,000.
Contact Information
For inquiries, reach out to Komal Upreti at 86795 99112 or email komal.upreti@persolapac.com.
Minimum education
Bachelor's Degree
Industry
Financial Services