Customer Relationship Manager

About Absolute Brand & Retails Pvt. Ltd.

Absolute Brand & Retails Pvt. Ltd. is an expanding company in the fashion and retail sector dedicated to creating distinctive brands and delivering high-quality products alongside superior customer experiences. The organization merges expertise in fashion, consumer insights, retail operations, and technology to develop scalable brand identities.

Role Overview

We seek a seasoned Customer Relationship Manager or Store Manager to oversee the comprehensive performance of a retail store. This role encompasses driving sales and profitability, ensuring outstanding customer experience, managing the store team efficiently, maintaining inventory accuracy, and upholding operational excellence. Ideal candidates possess strong commercial insight, leadership abilities, and practical experience in fashion, apparel, or lifestyle retail.

Key Responsibilities

• Meet monthly, quarterly, and annual sales targets effectively.
• Drive daily metrics including sales, conversion rates, average transaction values, units per transaction, footfall, and overall productivity.
• Analyze sales trends daily and weekly to implement necessary strategies for target achievement.
• Promote cross-selling, upselling, and additional sales initiatives.
• Efficiently execute promotional campaigns and discount offers.
• Keep track of competitor strategies, pricing models, and local market developments.
• Safeguard gross and net margins by controlling discounts and managing store costs.
• Maintain exceptional service standards and resolve customer complaints promptly.
• Build and nurture relationships with regular and high-value customers to boost retention and loyalty.
• Recruit, train, mentor, and develop store staff, setting clear targets and conducting regular performance assessments.
• Ensure effective communication through daily briefings and motivate the team towards sales goals.
• Administer attendance, discipline, and compliance with HR policies.
• Maintain store visual merchandising in line with company guidelines, ensuring appealing and organized product displays.
• Manage inventory by monitoring stock levels, coordinating replenishment, and conducting regular audits to minimize discrepancies and loss.
• Oversee smooth store operations including opening and closing, billing, cash handling, and statutory compliance.
• Collaborate with cross-functional teams including HR, Finance, Marketing, and Supply Chain to ensure seamless store functioning.
• Prepare and submit daily and weekly reports detailing sales performance, inventory status, and operational metrics.

Candidate Profile

• Graduate degree in any discipline; additional qualifications in Retail or Fashion Management or Business Administration are advantageous.
• Between 5 to 8 years of experience in retail, preferably within fashion, apparel, or lifestyle sectors.
• Possess 3 to 5 years of proven experience in store management or leadership roles.
• Demonstrated capability to lead and develop retail teams.
• Strong commercial and sales-focused mindset with deep understanding of retail performance indicators.
• Excellent customer service and relationship-building skills.
• Effective communication, leadership, and interpersonal skills.
• Adept at analysis, problem-solving, and informed decision-making.
• Knowledgeable in inventory and stock management processes.
• Basic competency in MS Excel, POS systems, and retail analytics reporting.
• Able to thrive in a dynamic, target-oriented environment.

Desired Attributes

• A sense of ownership for overall store performance.
• Customer-centric approach emphasizing satisfaction and loyalty.
• Strong drive to consistently meet and exceed business targets.
• Leadership qualities with a focus on team development.
• Accountability and responsibility for actions and outcomes.
• Commercial awareness of the relationship between store activities and financial results.
• Proactive problem-solving and timely corrective measures.
• Strict adherence to established standard operating procedures and deadlines.
• Clear and effective communication skills.

Daily Operations

• Review prior day sales and key performance indicators.
• Lead morning briefings and establish daily objectives for the team.
• Manage staff attendance and deployment efficiently.
• Ensure store readiness, including visual merchandising and product setup.
• Monitor foot traffic, conversion rates, and hourly sales.
• Support critical customer engagements.
• Oversee stock levels and coordinate replenishment.
• Address pending customer grievances and operational challenges.
• Enforce billing and cash handling standards according to SOPs.
• Evaluate end-of-day results and prepare necessary reports.
• Develop action plans for continuous improvement.

Authority and Accountability

The Store Manager is responsible for people management, sales achievement, customer satisfaction, inventory control, store operations, profitability, and compliance. The role requires proactive decision-making within company policies and escalation of significant matters to higher management.

Success Metrics

Success in this position is indicated by increased sales growth, improved conversion rates, sustained customer satisfaction and retention, inventory accuracy, maintained margins, and adherence to operational standards.

Opportunities and Offerings

• Work experience in a dynamic, expanding fashion and retail company.
• A collaborative environment driven by performance and opportunity.
• Scope for ownership and professional growth aligned with business expansion.
• Exposure to retail branding, consumer experience, and fashion industry insights.
• Career advancement and ongoing learning possibilities.