Customer Relationship Executive

About Bansal Group

Bansal Group is a well-established enterprise in central India with over 25 years of experience, completing more than 150 projects and employing a workforce exceeding 5000 professionals. The group is expanding its reach to establish a significant national presence. Its diverse business interests span sectors including Education, Construction, FMCG, TMT Sariya, and Healthcare. Among its noteworthy projects are the redevelopment of Rani Kamlapati railway station and initiatives in regional/local news and digital media, creating broad avenues for career advancement.

Role Overview

The Customer Relationship Executive (CRE) position at Bansal Plaza, Bhopal is a key frontline role responsible for managing the interactions between mall management, tenants, and visitors. The CRE is tasked with handling customer grievances effectively, supporting promotional events on-site, and sustaining exceptional service quality throughout the mall premises.

Key Responsibilities

• Address all customer questions, complaints, and feedback as the initial contact on the mall floor.
• Resolve visitor issues promptly and with professionalism and empathy.
• Maintain records of customer feedback to facilitate service improvement efforts.
• Assist in planning and executing live events, seasonal campaigns, and retail activations.
• Collect visitor footfall data and gather feedback during campaigns to assess their impact.
• Support mall branding efforts and collaborate with retail managers for joint promotions.
• Serve as a communication link between visitors, retail tenants, and internal teams such as security, housekeeping, and maintenance.
• Ensure compliance of store staff with mall policies on customer service and floor decorum.

Candidate Requirements

• At least one year in a BPO customer service/support role or in customer relationship management.
• Preferably experienced in retail malls, shopping centers, or hospitality sectors.
• Strong verbal and written communication skills in Hindi and English.
• Excellent interpersonal skills including emotional intelligence, active listening, and conflict management.
• Capability to maintain composure and professionalism when handling difficult customer situations.

Working Schedule and Conditions

• Weekday shift: 11:30 AM to 8:30 PM.
• Weekend shift: 12:00 PM to 9:00 PM.
• Rotational weekdays off; no days off on weekends or major national and festival holidays.
• Must be able to work on peak retail business days including weekends and holidays.

Salary

Monthly compensation ranges from ₹20,000 to ₹25,000 depending on experience.