Customer Relations Officer

About Kalash Jewellers and the Role

Kalash Jewellers, located in Kamothe, Navi Mumbai, is seeking a friendly, confident, and well-presented Customer Experience Executive. This full-time position involves welcoming customers to the showroom, understanding their needs, and ensuring a premium and comfortable customer experience. This is not a sales role or a typical receptionist position. Freshers and candidates with up to one year of experience are encouraged to apply. Comprehensive training on jewellery knowledge, showroom operations, and customer service standards is provided.

Key Responsibilities

• Warmly greet every customer entering the showroom with politeness and professionalism.
• Assess customer requirements related to jewellery or services.
• Record customer details using showroom software or CRM systems.
• Guide customers to the appropriate jewellery sections and introduce them to sales executives.
• Ensure no customer feels unattended; assist when sales staff are occupied.
• Arrange comfortable seating and offer refreshments like water, tea, or coffee to waiting customers.
• Maintain customer engagement and comfort while they wait.
• Coordinate customer flow among sales team members within the showroom.
• Provide additional care to elderly customers, families, and bridal clients.
• Periodically check if customers require assistance and help during billing or other processes.
• Politely collect customer feedback and record reasons for those leaving without purchase.
• Thank customers upon exit and promptly report any complaints or concerns to the showroom manager.

Candidate Profile

• Female candidates only.
• Freshers or those with up to one-year work experience.
• Confident in communicating with customers and comfortable standing and interacting throughout the day.
• Friendly, cheerful, patient, polite, well-groomed, and presentable.
• Good communicator with basic proficiency in Hindi, Marathi, and English.
• Capable of learning computer or mobile-based software quickly.
• Responsible, punctual, and interested in premium retail environments.

Educational and Language Requirements

• Minimum educational qualification: completion of 12th grade.
• Graduates and fresh graduates encouraged, including those from hospitality, aviation, retail, customer service, or hotel management backgrounds.
• Basic conversational English preferred.

Training Provided

• Customer greeting and hospitality techniques.
• Categories and knowledge of jewellery.
• Understanding customer requirements accurately.
• Use of showroom software and customer registration processes.
• Managing customers and waiting areas efficiently.
• Premium showroom etiquette and communication skills.
• Handling difficult situations and customer complaints effectively.

Additional Information

• Work location is strictly Kamothe, Navi Mumbai, with preference given to applicants from nearby areas such as Khandeshwar, Kalamboli, Panvel, New Panvel, Kharghar, Roadpali, Taloja, Belapur, and Nerul.
• After application, shortlisted candidates may be requested to submit a short video introducing themselves and demonstrating how they would welcome a customer at Kalash Jewellers.
• The role suits those who enjoy interpersonal interactions and seek a career within premium retail and customer experience management.