Customer Relations Executive

Job Overview

This role involves managing customer information, queries, and follow-ups associated with e-rickshaw sales. The executive will handle various customer interactions related to sales, financing options such as loans and EMI, vehicle deliveries, and post-sale services.

Key Duties

• Maintain and update customer databases and follow-up records within the CRM platform.
• Engage with customers to provide updates on sales, vehicle delivery schedules, loan statuses, EMI payments, and service requests.
• Address customer inquiries, concerns, and complaints with professionalism to ensure satisfactory resolution.
• Collaborate across Sales, Operations, Finance, and Service departments to facilitate prompt handling of customer issues.
• Proactively reach out to potential customers to convert initial inquiries into confirmed sales.
• Document customer feedback, monitor pending requests including loans and service cases.
• Conduct timely follow-ups concerning documentation completion, police verification processes, and loan approvals.
• Maintain and enhance customer satisfaction while nurturing long-term relationships with existing clients.
• Compile and submit daily performance reports covering customer interactions, follow-ups, sales conversions, complaints, and outstanding matters.
• Ensure precise data entry and proper record keeping, providing up-to-date information in the CRM system.