Customer Relations Executive

About the Role

We seek a dynamic and customer-focused professional to oversee customer relationships, ensuring consistent follow-ups, accurate management of client data, and fostering retention and satisfaction.

Key Responsibilities

• Respond to customer inquiries and concerns via calls, emails, WhatsApp, and other channels.
• Maintain detailed and precise records of customer information, interactions, and pending tasks within the CRM system.
• Perform prompt follow-ups with current and potential clients.
• Establish and nurture strong connections with customers.
• Collaborate with sales, marketing, operations, and other teams to resolve client issues efficiently.
• Address customer complaints and service demands within established timeframes.
• Gather client feedback and relay pertinent insights to management.

Required Skills

• Exceptional verbal and written communication paired with interpersonal skills prioritizing customer needs.
• Effective follow-up strategies and strong relationship management.
• Familiarity with CRM platforms and proficiency in Microsoft Office or Google Workspace.
• Excellent organizational capabilities and time management.
• Capacity to manage multiple client interactions and tasks concurrently.

Qualifications

• A Bachelor's degree in Business Administration, Marketing, Communications, or related disciplines is preferred.
• Previous experience in CRM, customer service, sales coordination, inside sales, or related roles is advantageous.