Customer Relations Executive

About Seddiqi Holding

Seddiqi Holding is a leading homegrown company recognized for its strong heritage in luxury jewelry and watches primarily operating in the UAE. The company is expanding its team in Riyadh, Saudi Arabia, offering a distinctive role as a Customer Relations Executive within the Ahmed Seddiqi team.

Client Experience Responsibilities

• Welcome clients warmly to create a positive and inviting first impression at the boutique.
• Ensure all visitors to the boutique receive a memorable and celebratory experience.
• Provide VIP guests with comfortable seating arrangements and offer hospitality including refreshments like coffee, tea, and water.
• Evaluate client needs effectively and guide them to the suitable sales team members.
• Manage the flow of clients within boutique capacity to guarantee every visitor is attended by a consultant.
• Exhibit exceptional interpersonal communication when engaging with clients waiting in the boutique.
• Explain boutique processes to clients including aftersales services, allocation procedures, and walk-in protocols.
• Organize and manage the client appointment system collaboratively with the boutique team.
• Plan and carefully execute in-store celebrations, ensuring all necessary details and preparations are handled in advance.
• Coordinate orders for celebration items such as cakes, flowers, desserts, and drinks, maintaining timely follow-ups with vendors.
• Log every client interaction, be it walk-ins, allocations, or aftersales, using the SIMS system for management tracking.

Team Management Duties

• Ensure availability of the hospitality team around the VIP lounge for prompt service delivery.
• Set an example by exhibiting a polished appearance, proper hygiene, and professional conduct at all times.
• Oversee the scheduling and rostering of the hospitality team efficiently.
• Actively identify improvement areas and provide constructive feedback to enhance service quality.

Boutique Operations

• Maintain up-to-date knowledge of all boutique facilities and operations.
• Ensure that hospitality supplies such as water, coffee capsules, milk, refreshments, and glassware are replenished promptly.
• Deliver detailed daily reports to the Boutique Manager regarding events and ongoing activities.
• Alert the Boutique Manager proactively about any potential client complaints or commonly raised inquiries.

Requirements

• Between 1 to 3 years of relevant experience in hospitality or retail sectors.
• Excellent verbal communication and public speaking capabilities.
• Strong time management skills to ensure timely service delivery to clients.
• A vibrant, polite personality coupled with outstanding customer service skills.
• Ability to operate efficiently and remain composed under pressure and stressful situations.
• Proficiency in English is compulsory for this role.