Customer Meeting Point Operations Coordinator

About the Role

Join the team at IKEA Galway’s innovative smaller format store as a Customer Meeting Point (CMP) Operations Coordinator. This fast-paced position involves overseeing daily operational functions to ensure an efficient, welcoming, and motivational environment for customers and coworkers alike. Bringing together leadership of people and routines, shift management, and area readiness, you will contribute to delivering inspiring retail experiences.

Key Responsibilities

• Manage and coordinate daily team operations by assigning tasks and activities across various store functions.
• Ensure safety, compliance, and adherence to operational standards through daily process application to optimize profitability and fulfill commercial objectives.
• Respond proactively to customer feedback, supporting the team to maintain exceptional service standards, product availability, and quality.
• Work collaboratively with team members to implement sales support tools enhancing commercial effectiveness and operational excellence.
• Initiate corrective measures based on feedback from customers and coworkers while aligning improvements with IKEA’s global and national strategies.

Candidate Profile

• Adopts a collaborative communication style, effectively motivating and engaging a team.
• Possesses or is willing to acquire knowledge of relevant systems, commercial and operational processes related to sales and customer engagement within IKEA’s Customer Meeting Point framework.
• Understands and complies with the IKEA Code of Conduct, along with health, safety, and security regulations.
• Organized and capable of establishing structured routines to manage a large team and prioritize tasks effectively, with agility in addressing business and customer demands.
• Decisive and adaptable, able to delegate responsibilities and thrive in a dynamic environment focused on flexibility, speed, and simplicity, leveraging experience to achieve results amid operational changes.

Benefits and Employment Details

• Employment commencement in mid October 2026.
• Annual starting salary of €35,000.
• Work schedule consists of 39 hours per week over five days, including day shifts, evenings, and alternating weekends.
• Flexibility options to align work with personal life and business requirements discussed during the interview process.
• 15% discount at IKEA and access to a discount portal saving hundreds on major retailers.
• Life assurance providing coverage up to four times your salary, enhanced pension contributions, and interest-free loans.
• Additional paid leave known as "Given Day" that can be taken at any time during the year as needed.

Diversity and Inclusion

IKEA values diversity in thought, background, and culture, welcoming individuals from all walks of life, including people with disabilities. The company prioritizes creating an inclusive and supportive workplace where every employee feels appreciated.

Recruitment Process

• Applicants are encouraged to submit an updated CV and cover letter to help the hiring team understand their profile better.
• Shortlisted candidates will undergo an on-demand video interview.
• Candidates progressing further will participate in live virtual interviews with members of the recruitment team, followed by additional interviews with store managers and supervisors.
• Applicants will be kept informed about their status throughout the hiring process.
• Arrangements can be made to accommodate any interview accessibility needs upon early request.