Customer Master Maintenance Clerk

Company Overview

Established over six decades ago, The Manitoulin Group of Companies has grown based on core values of dedication, integrity, and a strong commitment to success. We focus on becoming an essential partner in our customers' day-to-day operations, emphasizing lasting relationships and trust through industry expertise, advanced technology, ongoing training, and operational improvements.

Role Summary

Maintaining an accurate and current Customer Master database is critical to the integrity of our AS400 system, impacting multiple departments such as Billing and Freight Delivery. This position involves ensuring new customer accounts are created promptly and updates to existing accounts are handled efficiently within the database system.

Key Responsibilities

• Create new customer accounts within 24 hours of receiving approved credit applications.
• Contact credit references when necessary to expedite account creation.
• Communicate professionally with both internal and external customers.
• Update invoicing details (such as AR requests or email changes) timely before statement runs.
• Manage urgent or "RUSH" requests appropriately.
• Provide backup support for Cash Applications as needed.
• Perform other duties as assigned.

Additional Information

• Competitive salary package.
• Comprehensive benefits program.
• Profit sharing opportunities.
• Potential for career growth and advancement.