Customer Experience Specialist

Overview

We are seeking a dedicated Customer Experience Specialist based in Qatar to be the primary contact for inbound calls across multiple global travel destinations. This role requires excellence in phone communication, multitasking, and managing up-to-date destination information in real time.

Key Responsibilities

• Handle all inbound hotline calls for every destination we offer, delivering warm, professional, and helpful support to callers.
• Provide detailed, accurate responses to guest inquiries regarding available tours, destinations, and schedules, maintaining comprehensive product knowledge to guide guests to suitable experiences.
• Maintain thorough records of calls by logging details, capturing guest requirements, and efficiently organizing destination data during calls to ensure smooth operational workflows.
• Escalate complex queries related to accommodation or international travel to respective specialized teams; direct refund requests to the team Lead; and provide clear, end-of-shift handovers via WhatsApp.

Candidate Requirements

• Residency in Qatar with a solid understanding of the local travel culture.
• Exceptional verbal communication skills in English; Arabic language skills are advantageous.
• Proficiency in managing data during calls, including quick access to destination databases and operational data entry.
• Availability to work shifts between 8am and 6pm Qatar time, six days a week.

Compensation and Benefits

• Attractive salary aligned with the Qatar market.
• Comprehensive overtime compensation policy.
• Dynamic and supportive team culture fostering positive work environment.