Customer Experience Specialist

About the Role

Join Localsearch as a Customer Experience Specialist to cultivate strong client partnerships and help businesses achieve measurable results through digital marketing. This position requires blending strategic problem-solving, clear communication, and a customer-centric mindset to provide outstanding service and promote long-term client satisfaction.

Company Overview

Established in 1993, Localsearch supports over 300,000 Australian businesses in enhancing their online presence and digital marketing impact. Operating from our headquarters near Robina Town Centre, we foster a collaborative, high-achieving environment with dedicated ongoing training and access to cutting-edge technology. Many team members have leveraged this role to advance their skills and careers within the company.

Key Responsibilities

• Proactively develop and maintain effective relationships with clients via continuous communication and support.
• Collaborate with clients to optimise digital marketing products and maximise campaign effectiveness.
• Work closely with internal teams to ensure positive experiences and outcomes for customers.
• Diagnose and resolve client inquiries and technical challenges utilizing available tools and systems.
• Deliver clear, timely, and solution-oriented assistance to clients.
• Confidently manage objections and difficult conversations with professionalism.
• Detect opportunities to enhance customer satisfaction and reinforce client loyalty.

Candidate Requirements

• Exceptional communication abilities and aptitude for building strong client relationships.
• Customer-focused attitude with capability to handle objections effectively.
• Excellent attention to detail paired with superior organisational skills.
• Proactive, adaptable, and solution-driven work approach.
• Ability to cooperate efficiently within a fast-paced, team-oriented setting.

Desirable Experience

• Familiarity with SEO, SEM, social media platforms, or digital marketing products preferred.

Benefits of Joining Localsearch

• Office located conveniently at Robina HQ, featuring an on-site café and complimentary parking.
• Supportive, engaging, and collaborative company culture.
• Access to ongoing professional development, mentoring, and career growth opportunities.
• Opportunities to deepen your expertise in digital marketing and client success strategies.
• Utilisation of the latest digital marketing tools and technologies.
• Flexible work environment promoting a healthy work-life balance.
• Comprehensive wellness programs addressing physical, mental, and financial health.
• Additional perks including paid birthday leave, paid parental leave, gym discounts, and retail offers.
• Recognition initiatives celebrating contributions and achievements.
• Regularly scheduled team-building events and corporate celebrations.