Customer Experience Representative

About MYOB

MYOB is a premier provider of business management solutions dedicated to helping businesses across Australia and New Zealand to start, survive, and succeed. Our philosophy is that what benefits one business benefits everyone involved—from owners and employees to customers and suppliers. By providing essential tools, we enable businesses to focus on what truly matters and pursue their goals, no matter their scope.

Role Overview

We are looking for proactive individuals who enjoy tackling challenges and problem-solving to join our Customer Experience team. Your primary role will be to deliver prompt, precise, and effective support to our customers, mainly accountants and accounting practices, concerning our Tax product through phone and email channels. Comprehensive training, mentoring, and support will be provided to help you succeed.

Key Responsibilities

• Deliver top-quality technical and application support to customers in Australia and New Zealand across various products and modules.
• Collaborate closely with internal teams, including Product Specialists, Development Teams, and other support groups.
• Consistently achieve and strive to exceed key performance targets aligned with your role.

Candidate Profile

• Technical knowledge or experience in SaaS platforms or supporting IT-related products is advantageous.
• Proficient in diagnosing and resolving application and workflow issues.
• Experience or familiarity with accounting software products is beneficial.
• A cooperative approach with the ability to collaborate effectively with MYOB team members.
• Ability to build rapport with clients over voice, chat, or email by demonstrating empathy, active listening, excellent communication, and strong problem-solving abilities.
• A proven history of meeting key company objectives and delivering impactful results.

Culture and Employee Benefits

• Flexible hybrid working environment that balances remote and in-office collaboration, including regular social and celebratory events.
• Financial support for setting up a home office and access to corporate discounts and vouchers from leading retailers.
• Well-being support through our partnership with Sonder.
• Opportunities for professional growth via internal training programs, LinkedIn Learning, conferences, and study assistance.
• Access to diverse leave options, including extra purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more.
• Inclusive communities centered around wellness, belonging, and environmental initiatives, offering opportunities to contribute meaningfully.
• A commitment to diversity and equal opportunity, welcoming applicants from all backgrounds and valuing unique perspectives and experiences.

Additional Information

Applicants should know that while artificial intelligence tools may support parts of the recruitment process to analyze applications and identify potential discrepancies, final hiring decisions are made by people. Should you want further details about how your data is handled during hiring, please inquire.

We encourage all interested candidates to apply, even if they do not fulfill every listed criterion. We are dedicated to responding to every applicant as part of the Circle Back Initiative.