Customer Experience Manager - Dan Murphy's Cannington

About The Role

We are seeking a Customer Experience Manager for Dan Murphy's located in East Cannington, Western Australia. If providing exceptional customer satisfaction excites you, this is an ideal opportunity. As a key leader, you will utilize your enthusiasm and entrepreneurial mindset to design personalized, impactful in-store experiences and appealing merchandising that invite customers back repeatedly.

Key Responsibilities

• Inspire and guide your team to deliver outstanding customer service that fosters loyalty and drives sales growth.
• Encourage employees to pursue ongoing education and envision ambitious career paths, highlighting the exciting journey at Dan Murphy's.
• Lead by example in-store, offering consistent coaching and mentorship to cultivate continuous improvement among team members.
• Create a welcoming environment that values diversity and enables individuals to be authentic, recognizing the importance of inclusive culture.
• Develop a community-focused culture where customer feedback shapes business decisions.

Candidate Profile

• Demonstrates initiative and instinct to motivate and support the team in making a positive impact on each other and customers.
• Passionate about developing people and inspiring them to achieve their highest potential.
• Comfortable in dynamic settings and applies strategic foresight when making decisions.
• Brings positive energy through authenticity and integrity, prioritizing the well-being of the team, customers, and community.
• Communicates collaboratively and effectively to build team commitment and enthusiasm.

Employee Benefits

• Exclusive discounts on Dan Murphy's, BWS, ALH pubs, and other Endeavour Group brand products.
• Additional savings at Woolworths supermarkets and BIG W through partnership programs.
• Access to Endeavour Wellbeing Support, including assistance with critical incidents, career development, conflict resolution, lifestyle, finance, family, and legal advice.
• Opportunities for career advancement within Dan Murphy's and the broader Endeavour Group network.

Application Details

Applicants nearing the qualifications desired are encouraged to apply. A functional screening assessment will be part of the selection process.

Company Culture

Dan Murphy's is part of the expansive Endeavour Group, which includes BWS, ALH Hotels, and Pinnacle Drinks. Our culture emphasizes safety, inclusivity, collaboration, and having fun. We aim to create memorable experiences for customers and colleagues alike, while fostering a sociable workplace.

Please note, recruitment agencies should not submit unsolicited applications, as the company does not accept responsibility for related fees.