Customer Experience Associate - US Voice Process - Immediate Joining

About the Role

Join JobShop, India's leading BPO recruitment firm since 2012, as a Customer Experience Associate. This role requires engaging directly with customers as the first point of contact, ensuring that every interaction is professional, accurate, and upholds superior customer service standards. The position is based in Bangalore with immediate joining and focuses on international voice processes, specifically the US voice support segment.

Key Responsibilities

• Handle customer communications via voice channels effectively.
• Manage healthcare claim processes and respond to customer requests.
• Resolve customer queries adhering to quality benchmarks.
• Provide a smooth and positive customer experience consistently.

Essential Qualifications

• Proficient English communication skills.
• Customer-oriented mindset dedicated to service excellence.
• Capability to work rotational shifts as required.

Compensation and Benefits

• Competitive salary package up to INR 400,000 per annum (CTC).
• Free cab transportation facility.
• Fixed weekends off.
• Opportunities for professional growth and development.

Additional Information

The role welcomes candidates without any graduation requirement, giving freshers a platform to enter the international BPO voice process domain. Interested individuals can reach out directly to HR Chethana at 9110652500 for more information or come visit the JobShop office located at 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore - 560043. The company encourages referrals and provides dedicated support through a large team of recruiters to assist with the application process.