Customer Engineer

About WhiteCrow Research

WhiteCrow Research operates as a global specialist in talent research, insights, and candidate pipelining with offices across the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Its broad international presence enhances its capability to access niche markets globally and complements client in-house research functions.

About Our Client

Our client is a leading global company specializing in materials engineering solutions essential to the development of virtually all new semiconductor and advanced display technologies worldwide. Their innovations are pivotal in advancing artificial intelligence and supporting the launch of next-generation chip technologies. With over 55 years of pioneering technological advances, the company harnesses the expertise of top visionaries, engineers, and scientists to foster material innovations shaping the technological future.

Role Overview

The Customer Engineer will be responsible for the installation, upkeep, and enhancement of customer equipment, utilizing fundamental diagnostic methods to evaluate and resolve technical challenges, often with guidance from senior engineers. Responsibilities also include mentoring junior engineers, performing preventative and corrective maintenance across various technical systems, liaising directly with customers, and other assigned duties.

Core Responsibilities

• Install, maintain, and upgrade customer equipment at client sites.
• Use primary diagnostic techniques to inspect equipment and address issues with senior engineer support.
• Cooperate with senior engineers and customers to comprehend future plans, workflows, critical points, needs, and business challenges.
• Train and mentor junior field service engineers.
• Conduct preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Maintain direct communication and coordination with customers.
• Perform additional tasks as required by the employer.

Candidate Profile

• Possess a Diploma or Bachelor’s degree, military technical training, field service experience, or a trade certification.
• Have 4 to 7 years of work experience within the semiconductor industry or related equipment support sectors.
• Exhibit strong mechanical skills related to pneumatics, hydraulics, electronics, vacuum systems, and thermodynamics.
• Demonstrate proficient use of hand tools, including digital multimeters.
• Communicate effectively in writing and orally.
• Have basic proficiency with Microsoft Excel, Word, and PowerPoint.
• Hold a valid driver’s license and be capable of obtaining a passport if travel is required.