Customer Engineer

About NCR Atleos

NCR Atleos, based in Atlanta, is a global leader focused on enhancing financial accessibility. With a workforce of 20,000 employees, the company optimizes branch operations, improves efficiency, and ensures broad availability of self-service solutions for financial institutions and retail clients worldwide.

Role Overview and Responsibilities

• Responsible for installation, maintenance, and repair of equipment across an assigned area to ensure seamless customer operations and high satisfaction.
• Own customer incidents until fully resolved in line with agreed Service Level Agreements (SLAs).
• Handle maintenance of low complexity products such as financial and ATM devices; perform minor repairs and component replacements on Tier I equipment, including PCs, workstations, peripherals, printers, front-end POS systems, and provide Second Line Maintenance for ATMs, kiosks, and single pocket proof encoders.
• Assist with site setup, including cable installation, equipment staging, and preliminary testing; carry out modular swaps and unit replacements as needed.
• Respond to customer issues, resolve or escalate appropriately to team members, territory managers, or the Control Tower.
• Build strong relationships with customers and maintain informal communication channels locally, representing NCR positively.
• Conduct routine preventative maintenance, diagnose faults, perform minor repairs, and replace subcomponents; adhere strictly to security protocols when working with ATMs or within financial institutions.
• Manage NCR assets used in service delivery, including tools, software, vehicles, documentation, and intellectual property; maintain parts inventory and documentation.
• Promptly and accurately report calls, activities, and expenses related to service delivery such as telephone, vehicle, and transportation costs.
• Collect detailed information on customer assets to support invoicing and billing processes.
• Schedule may be assigned call-by-call or self-managed via automated reports.
• May require extensive travel; physical activities including lifting equipment weighing 1-50 lbs, bending, squatting, extended periods of standing or sitting; may work rotating shifts.
• Ensure productivity targets for staff are met; collaborate with call center staff via PDA to troubleshoot machines; coordinate with security escort officers.

Mandatory Requirements

• Valid driving license.

Preferred Qualifications

• Proficiency with Microsoft Office applications.
• Experience working with Windows operating systems.
• Experience in PC hardware maintenance and technical support.
• Degree in Electronics, Engineering, or related technical field.
• Previous experience with NCR or similar equipment is advantageous; CCNA certification preferred.

Additional Information

Employment offers are contingent upon successful screening processes relevant to the role.

Equal Employment Opportunity Statement

NCR Atleos practices equal employment opportunity by hiring, training, promoting, and compensating employees solely based on job-related qualifications and performance, without discrimination based on race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any legally protected characteristic.

Note to Third-Party Agencies

Only recruitment agencies authorized by NCR Atleos on the preferred supplier list may submit resumes. Unsolicited resumes sent to employees, facilities, or applicant systems will not be acknowledged or compensated.