Customer Care Executive

Overview

FR8 LOGISTICS PRIVATE LIMITED is seeking a dedicated Customer Service Executive for a remote, work-from-home role based in India. This position entails managing comprehensive logistics operations and maintaining communication with clients nationwide.

Key Responsibilities

• Act as the main liaison between clients and regional operational teams to facilitate smooth cargo handling and delivery processes.
• Provide consistent client support through multiple channels including emails, phone calls, and WhatsApp messaging.
• Monitor and track shipments, offering clients timely and proactive daily updates on their cargo status.
• Handle and resolve issues arising from transit delays or other logistical challenges by collaborating closely with regional network teams.

Qualifications and Requirements

• Candidates must have access to a personal laptop to perform job duties.
• Proficiency in Tamil is required; knowledge of Hindi alongside Tamil is preferred.
• Basic command of English language is necessary to communicate effectively.