Customer Care Executive

About Bonkers Corner

Bonkers Corner is a vibrant Indian streetwear and lifestyle brand based in Mumbai, known for its contemporary and bold clothing lines. The brand offers a diverse collection including T-shirts, hoodies, oversized fits, and coordinated sets for both men and women, blending pop culture influences with comfort and creativity.

Position Overview: Customer Care Executive

We are seeking enthusiastic graduates, both freshers and experienced candidates, to join our customer support team. The role involves interacting with customers through multiple channels and delivering prompt assistance while maintaining a positive brand impression.

Key Responsibilities

• Respond swiftly and courteously to customer inquiries received via phone, email, chat, or social media.
• Assist customers in exploring our products and services, troubleshoot issues, and provide effective solutions.
• Manage and resolve customer complaints professionally, ensuring first-contact resolution and enhancing customer satisfaction.
• Adapt flexibly between voice and chat support tasks depending on workload and organizational requirements.
• Contribute towards continuous improvement of customer care processes to elevate the overall client experience.

Eligibility and Requirements

• Applicants must be graduates (any field) with no restriction on prior experience; both freshers and experienced individuals are encouraged to apply.
• Proficiency in English, both spoken and comprehension, is mandatory.
• Availability to work six days a week with fixed shifts and rotational weekly off.

Additional Information

• Work schedule includes six working days per week structured in fixed shifts with a rotation for weekly off days.
• Compensation ranges between 15,000 and 25,000 Indian Rupees per month.

How to Apply

For further inquiries or interview scheduling, please contact Mahima at the provided phone number or send your resume to the company's recruitment email address. Kindly allow reasonable time for application processing and feel free to follow up via phone or email.