Customer Care Executive

About the Role

Mars Consultancy Firm is recruiting multiple Customer Care Executive positions across diverse processes and locations in Mumbai. This opportunity spans logistics, telecommunications, healthcare, banking, and medical billing domains with positions mostly onsite, offering competitive salaries and varied shift schedules.

Key Responsibilities

• Deliver professional customer service support primarily via backend channels including email and voice communication depending on process.
• Manage queries related to money transfers, travel bookings, telecom services, healthcare administration, banking customer service, and collections effectively.
• Operate in rotational 24x7 shifts adhering to company and client standards with compliance to weekly offs.
• Ensure excellent communication and high-quality customer engagement in international and domestic BPO environments.

Candidate Requirements

• Educational qualifications range from HSC to graduation depending on the process; graduation mandatory for some roles.
• Experience varies from 6 months to over 3 years in relevant BPO sectors including logistics, GDS (Amadeus/Sabre), telecom, banking, healthcare, or collections.
• Must possess strong English communication skills, typically cluster 1 or cluster 2 levels for some processes.
• Candidates should be comfortable with rotational 24/7 shifts, including night shifts and weekend rotations.
• Typing proficiency required for chat processes, minimum 40 WPM recommended.

Salary & Compensation

• Salaries range broadly from ₹16,000 to ₹55,000 per month depending on role, experience, and location.
• Additional incentives include monthly and quarterly bonuses, joining bonuses, night shift allowances, travel allowances, and transport facilities.
• Some roles provide medical insurance coverage and retention bonuses up to ₹1.25 lakh.

Additional Details

• Worksites include Mumbai zones: Thane, Ghansoli, Goregaon, Airoli, Vikhroli, and Navi Mumbai.
• Most positions require office presence from day one with some processes providing transport pickup and drop-off services.
• Hiring involves multiple interview stages including HR, Operations, and AMCAT assessments.

Contact

For inquiries, contact via phone at 8828304357 or email at aira.marsconsultancy@gmail.com.