Customer Care Executive
Ganpati Exclusive Designer Sarees Private Limited
Jaipur, Rajasthan, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a dedicated Customer Care Executive to manage customer communications across various channels such as phone and WhatsApp. The role involves addressing customer inquiries about products, pricing, availability, orders, and deliveries, while fostering strong customer relationships.
Key Duties and Responsibilities
- Respond promptly to customer questions via phone calls, WhatsApp, and other communication platforms.
- Address inquiries related to product details, pricing, stock availability, order status, and delivery updates.
- Conduct follow-ups with both existing and prospective customers to maintain engagement.
- Build and sustain positive, long-term connections with customers through regular interaction.
- Handle customer complaints efficiently by collaborating with relevant departments for swift resolution.
- Gather and document customer feedback to support continuous improvement.
- Maintain precise records of customer interactions and follow-ups using Excel, CRM systems, or Google Sheets.
- Coordinate with Sales, Billing, Dispatch, and Warehouse teams to fulfill customer requirements.
- Monitor pending orders, payments, deliveries, and other customer requests, ensuring timely follow-up.
- Inform customers about new product launches, promotional offers, collections, and company updates.
- Maintain professional and courteous communication at all times.
- Compile daily and weekly reports on customer follow-ups for management review.
Compensation
The position offers a monthly salary ranging from 15,000 to 20,000 INR.
Industry
Retail