Customer Care Executive

Role Overview

We seek motivated and communication-oriented individuals to join our Customer Service team as Customer Care Executives. This position involves interacting directly with customers to gather feedback about our products and services and resolving negative feedback through various communication channels such as calls, WhatsApp, and Facebook messages. You will be instrumental in ensuring customer satisfaction and improving service quality.

Key Responsibilities

• Reach out to customers via WhatsApp, phone calls, and Facebook messaging to obtain feedback on purchased products and services.
• Manage negative feedback by recognizing customer concerns and addressing queries professionally and empathetically.
• Document customer feedback accurately and ensure timely follow-ups are conducted.
• Assist the Quality Team in detecting recurring problems and enhance customer satisfaction metrics.
• Confirm resolution of issues with customers through prompt follow-ups.
• Maintain courteous, empathetic, and professional communication at all times.

Candidate Profile

• Comfortable communicating with customers via WhatsApp, phone, and Facebook platforms.
• Strong command of both Hindi and English languages for communication purposes.
• Excellent listening capabilities to quickly comprehend customer concerns.
• Patience and professionalism in addressing complaints and negative feedback.
• Positive mindset, eagerness to learn, and adaptability to new processes.