Customer Care Executive

Job Overview

The Customer Care Executive will be responsible for managing and addressing customer queries, complaints, and service requests across both voice and non-voice communication channels. This role involves professionally handling escalated issues and dissatisfied customer concerns, ensuring timely and accurate resolutions according to company standards.

Key Duties

• Manage and resolve customer inquiries and complaints through calls and other communication methods.
• Take ownership of customer escalations and resolve concerns with professionalism.
• Provide effective solutions while upholding high standards of customer service.
• Ensure all customer complaints and service issues are addressed within designated SLA timelines.
• Follow structured processes and guidelines to resolve routine customer problems efficiently.
• Accurately identify customer issues and deliver appropriate resolutions.
• Refer complex or unresolved problems to senior team members or relevant departments.
• Maintain precise records of customer interactions and resolutions performed.
• Adhere strictly to company policies, procedures, and quality benchmarks.
• Operate efficiently in a fast-paced, high-volume customer support setting.

Qualifications & Experience

• Minimum educational qualification: Higher Secondary Certificate (HSC) or any graduation.
• Open to fresh graduates; no prior experience required.
• Excellent customer service and problem-solving skills are essential.
• Competent at managing customer complaints and escalations tactfully.
• Strong communication and interpersonal abilities.
• Ability to comply with SLAs and process guidelines.
• Customer-oriented mindset with professional demeanor.
• Capability to collaborate effectively within a team environment.

Language Proficiency

• Fluency in English and Hindi, or
• English plus proficiency in a native or regional language.

Additional Job Details

• Positions available: Associate or Senior Associate.
• Specialization: Customer Support roles involving non-voice and voice communication.
• Work Locations: Several sites in Hyderabad including Begumpet, Kukatpally, Pocharam, Secunderabad, Hitech City, and Ranigunj.
• Employment Status: Full-time roles.

Benefits and Incentives

• Quarterly performance bonuses.
• Cab facilities available for daily commute in both directions.
• Unlimited incentive programs based on performance.
• Internal job posting opportunities after completion of six months.
• Chance to work in a dynamic, global team environment.
• Prospects for career advancement and professional growth.

Contact Information

• HR Contact: Divya
• WhatsApp Number: +91 9821570052
• Email: hello@recruitplusindia.in