Customer Care Executive
Ahmedabad, Gujarat, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- HSC or Any Graduation
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
This role involves providing customer support in both voice and non-voice formats within the BFSI and international domains. Designated as Associate or Senior Associate, candidates will attend to pre- and post-travel queries globally, address escalations, handle complaints, and ensure resolution closure within defined Service Level Agreements (SLAs).
Responsibilities
- Address and resolve routine customer issues using established guidelines and precedents.
- Manage customer complaints and escalations effectively to provide satisfactory resolutions.
- Ensure timely closure of faults and complaints adhering to SLAs.
Requirements
- Qualifications: Higher Secondary Certificate (HSC) or any graduation degree.
- Proficiency in English and Hindi languages.
- Freshers are welcome to apply as bulk hiring is being conducted.
Perks & Benefits
- Cab facility provided for commute.
- Quarterly bonus incentives.
- Relocation bonus offered.
- Accommodation assistance available.
- Unlimited incentives to boost earnings.
- Internal job postings accessible after six months.
- Opportunity to be part of a vibrant and global team.
- Prospects for career advancement and development within the company.
Additional Information
Interested candidates can contact HR Neha via WhatsApp at +91 9152466860 or email hello@recruitplusindia.in for further details.
Minimum education
Higher Secondary (Class 12)