Customer Care Executive

Job Overview

Altruist Technologies Pvt Ltd is seeking motivated and customer-oriented Customer Care Executives for both voice and non-voice roles. The position entails managing customer inquiries, resolving complaints, and ensuring accurate information delivery across various communication channels including calls, emails, and chats.

Responsibilities

• Manage inbound and outbound phone conversations with customers in a professional manner.
• Address and solve customer requests, complaints, and questions efficiently.
• Offer precise details about company products and services.
• Record call details and update the customer relationship management (CRM) systems appropriately.
• Maintain excellent customer satisfaction throughout all interactions.
• Respond to customer queries through email and chat platforms.
• Resolve issues within stipulated turnaround times.
• Keep detailed documentation of customer communications.
• Refer complex problems to the appropriate departments when necessary.

Eligibility

• Minimum educational qualification: 12th standard or graduate.
• Open to both freshers and candidates with experience.
• Basic computer literacy is required.
• Effective communication skills, preferably in English and Hindi.
• Willingness to work in rotational shifts.

Required Skills

• Strong verbal and written communication abilities.
• Basic typing proficiency for non-voice support activities.
• Problem-solving mindset.
• Customer-centric attitude.
• Ability to collaborate within a team setting.

Perks and Benefits

• Fixed monthly salary ranging from INR 15,000 to 20,000 with additional performance-based bonuses.
• Comprehensive training provided.
• Opportunities for professional advancement.
• Supportive and amicable working atmosphere.

Additional Information

The workplace is located at chamber #4, 5, 6, Narendra Arcade Building, Hosur Rd, behind RNS MOTORS, Garvebhavi Palya, Bengaluru, Karnataka 560068.