Customer Care Executive

About the Role

We are seeking a Customer Support Executive responsible for addressing customer inquiries across multiple channels including calls, chat, and email. This position focuses strictly on support without any sales obligations or targets.

Key Responsibilities

• Respond to customer queries through calls, chats, and emails effectively.
• Deliver accurate information and resolve problems quickly to maintain customer satisfaction.
• Keep customer records up to date by accurately updating internal systems.
• Ensure customers have a positive experience with the organization.

Shift Details

• Work involves rotational shifts.
• Female employees will not be scheduled for night shifts.
• Male employees will have minimal night shifts.

Requirements

• Good communication skills in Hindi and English; knowledge of a regional language is advantageous.
• Basic proficiency in computer operations.
• A friendly and customer-oriented attitude.
• Candidates who have completed higher secondary education are eligible to apply.