Customer Care Executive
Bengaluru, Karnataka, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 25,000 – INR 32,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
As a Customer Care Executive, you will be responsible for managing the entire customer service cycle, addressing and resolving client complaints diligently, and establishing effective policies and procedures to improve service quality.
Key Duties
- Supervise the customer service operations to ensure smooth delivery of support.
- Address customer grievances proactively and provide timely resolutions.
- Develop and implement customer service policies and procedures.
- Carry out quality assurance surveys to gather customer feedback and insights.
- Maintain comprehensive product knowledge to assist customers effectively.
- Create and sustain a positive and collaborative work atmosphere for team members.
Industry
IT Services & ConsultingSkills
How they work
Communication
Teamwork & Collaboration
Problem Solving
Attention to Detail
Leadership
Customer Focus