Customer Care Executive

Role Overview

As a Customer Care Executive at Femnari, you will engage directly with wholesale clients through live video demonstrations of our jewellery collection, highlighting designs, material quality, and styling in real-time. Your expertise will help buyers gain confidence in placing bulk purchase orders.

Primary Responsibilities

• Conduct live video sessions to present jewellery pieces, focusing on design details and finishing.
• Clearly communicate the quality attributes of products including materials, durability, plating, and finishing techniques.
• Establish and nurture strong relationships with wholesale clients, retailers, and distributors to encourage repeat business and growth.
• Respond promptly to customer inquiries, follow up on potential leads, and address issues related to pricing, order status, and delivery.
• Utilize CRM software to log client communications, manage the sales pipeline, and coordinate follow-up actions.
• Provide client feedback to product development and sourcing teams to enhance product offerings.

Eligibility

Open to candidates interested in sales and customer relationship roles within the jewellery wholesale industry.