Customer Care Executive

About the Role

Innovative Flexotech is seeking a dedicated Customer Care Executive to manage customer interactions efficiently and ensure high levels of service satisfaction.

Key Responsibilities

• Answer customer calls and respond to inquiries and service requests promptly.
• Collaborate closely with the Service Engineer team to address customer complaints and organize service visits.
• Plan and schedule service appointments, monitoring progress until issues are resolved.
• Maintain detailed records of services, customer data, and follow-ups.
• Work with internal departments to manage spare parts and service needs.
• Communicate effectively to guarantee customers are informed and satisfied with service delivery.

Qualifications and Skills

• Strong verbal communication and diligent follow-up abilities.
• Familiarity with basic computer tasks and ERP systems is advantageous but not mandatory.
• Experience ranging from six months to two years in customer care or service coordination is preferred.
• Proficiency in both English and Hindi for effective communication.