Customer Care Executive

About the Role

We are urgently seeking Customer Care Executives specializing in healthcare appointment bookings for an inbound process at AGILUS. This role involves managing the scheduling, rescheduling, and cancellation of healthcare appointments while maintaining accurate patient records and professional communication.

Key Responsibilities

• Manage incoming and outgoing calls related to healthcare appointment bookings.
• Help patients book, reschedule, or cancel appointments efficiently.
• Provide precise and clear information about appointment procedures and schedules.
• Keep communication courteous and professional at all times.
• Ensure all customer details and appointment records are accurately updated in the system.

Candidate Requirements

• Both freshers and experienced candidates are welcome to apply.
• Proficiency in English and Hindi communication is required.
• Willingness to work in rotational shifts is necessary.
• Immediate availability for joining is preferred.
• Applicants currently enrolled in college are not eligible.

Additional Information

• Compensation ranges from ₹16,000 to ₹22,000 per month, paid in hand.
• Weekly days off follow a rotational schedule.
• There are 20 openings for this position in the general process.
• This is a great opportunity for newcomers seeking to establish a career in healthcare BPO within a stable work environment.