Customer Care Executive

Overview

We are seeking a dedicated Customer Care Executive to manage customer inquiries and deliver timely solutions. This role focuses entirely on support interactions without any sales targets.

Key Responsibilities

• Addressing customer requests and concerns via telephone, chat, or email channels.
• Providing precise information and swiftly resolving customer problems.
• Maintaining up-to-date customer records and system entries.
• Ensuring customers have a positive experience throughout their interactions.

Shift Information

• Work schedule includes rotational shifts.
• Female employees are exempt from night shifts.
• Male employees may have occasional night shifts, but these are very limited.

Candidate Requirements

• Proficient communication skills in Hindi and English; knowledge of regional languages is advantageous.
• Fundamental computer proficiency.
• A friendly and customer-oriented approach.
• Applicants should have completed High School education.