Customer Care Executive

Job Overview

This role involves managing sales and operations at branch locations for banking and non-banking financial company (NBFC) products. The products include gold loans, personal loans, vehicle loans, and possibly other related financial products.

Key Responsibilities

• Facilitating sales and operational duties in branches pertaining to financial products such as gold loans, personal loans, and vehicle loans.
• Identifying and prospecting new customer leads and presenting product offerings directly at branch locations.
• Providing excellent client service to current customers and nurturing all aspects of the customer relationship.
• Engaging in corporate sales efforts to attract premium and high net-worth individual (HNI) clients.
• Developing and executing strategies aimed at meeting and surpassing sales targets.

Required Competencies and Skills

• Effective communication abilities in the local regional language with basic proficiency in English.
• A pleasant and optimistic demeanor.
• Confidence combined with strong presentation skills.
• Ability to analyze situations and customer needs effectively.
• Sound sales acumen and negotiation capabilities.

Compensation and Benefits

The position offers a competitive five-figure monthly salary, supplemented by unlimited performance-based incentives.