Customer Care Executive

Overview

BGS Pharma Private Limited is seeking a dedicated Customer Care Executive to join their team based in Barasat. This full-time role focuses on managing customer relationships within the pharmaceutical distribution sector.

Key Responsibilities

• Professionally manage both inbound and outbound customer calls.
• Build and sustain strong rapport with current customers.
• Follow up on repeat orders and address pending customer needs.
• Resolve customer inquiries, complaints, and service-related issues.
• Coordinate medicine orders effectively with sales and operations teams.
• Maintain comprehensive records including customer details, call logs, and follow-up data.
• Identify customer needs and liaise with relevant departments accordingly.
• Ensure timely follow-ups that boost customer satisfaction.
• Generate daily and weekly reports on customer calls and retention activities.

Qualifications & Skills

• Good communication abilities and aptitude to handle customers effectively over the phone.
• Basic proficiency in Microsoft Excel and general computer use.
• Experience in customer care, telesales, client retention, or pharmaceutical sales is advantageous.
• A positive mindset, patience, and strong dedication to follow-up tasks.
• Fresh graduates with strong communication skills are welcome to apply.

Compensation

Monthly remuneration ranges from ₹10,000 to ₹13,000, commensurate with experience.