- Experience
- Any
- Salary
- INR 13,500 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
We are looking for a dedicated Customer Care Executive to join our team. You will be responsible for handling customer communications and ensuring they receive timely support and updates through various communication channels.
Key Responsibilities
- Responding to customer emails using Zoho Mail and managing updates through WhatsApp and MSG91.
- Addressing customer inquiries regarding order status, delivery updates, returns, and complaints efficiently.
- Taking and managing customer calls to maintain high satisfaction levels.
- Following up on incomplete or abandoned online orders to encourage conversions.
- Coordinating with shipping and sales departments to facilitate smooth processing of orders.
Candidate Requirements
- Excellent communication abilities and skills in handling customers with care.
- Basic proficiency in computers and managing email correspondence.
- Strong persuasive skills to convert potential customers into buyers.
- This position is open to fresh graduates and those new to the field.
Additional Details
- Employment Type: Full-Time
- Working Days: Monday through Saturday
- Work Hours: 11:00 AM to 7:00 PM
- Location: Delhi-NCR region
- Salary Range: 13,500 to 20,000 INR per month
How they work
Communication
Teamwork & Collaboration
Problem Solving
Customer Focus
Digital Literacy
Persuasion & Influence