Customer Care Executive

About Connect System India

Connect System India specializes in manufacturing premium table and floor boxes along with integrated power and connectivity solutions tailored for modern offices, commercial spaces, homes, and residential interiors. Rooted in advanced design and Indian manufacturing excellence, the company offers fully customizable products that align with global quality, safety, and innovation standards recognized by SGS, UL, and BIS. Their solutions are designed for longevity and superior performance.

Role Overview

This full-time, on-site Customer Care Executive role is located in West Delhi and focuses on efficiently managing inbound and outbound customer communications via phone, email, and other platforms. Responsibilities include providing accurate product and service information, resolving customer concerns, coordinating with internal departments related to orders and after-sales support, and maintaining comprehensive records of customer interactions.

Key Responsibilities

• Address and resolve customer queries and complaints promptly and professionally.
• Collaborate with internal teams to manage order processing, deliveries, and post-sale assistance.
• Document all customer communications accurately in the company’s systems.
• Conduct follow-ups to ensure customer satisfaction and gather feedback.
• Provide timely product and service updates to customers.
• Support sales efforts by identifying customer requirements and recommending appropriate solutions.
• Maintain a positive customer experience consistent with company standards.

Qualifications & Skills

• Strong focus on customer support and maintaining customer satisfaction.
• Excellent communication skills for clear and professional interaction across multiple channels including phone and email.
• Basic sales aptitude for identifying customer needs and assisting the sales team accordingly.
• Computer proficiency with experience in CRM or customer management systems and attention to accurate documentation.
• Ability to multitask and remain composed in a fast-paced environment.
• Preferred previous experience in customer-facing roles within manufacturing, electronics, or office solutions sectors.
• Minimum education requirement: Higher Secondary Certificate. A diploma or degree in business, communication, or related disciplines is preferred.