Customer Care Coordinator
Macquarie Park, New South Wales, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About LifeHealthcare
LifeHealthcare is dedicated to providing transformative medical products to patients throughout Australia and New Zealand. As part of EBOS MedTech, which operates across nine countries with various subsidiaries including Australian Biotechnologies, Cryomed, and Transmedic, we share a core value of connectivity fostering partnerships and shared knowledge to positively impact communities.
Role Overview
This position offers the chance to join a high-achieving team where your daily efforts directly improve patient and customer experiences. If you thrive on assisting others and enjoy resolving challenges with a positive approach, this is a rewarding opportunity for you.
Key Responsibilities
- Engage with customers and sales teams by managing incoming communications such as calls and emails, and confidently handling order requests.
- Maintain accurate and current records within our operational systems with comprehensive support provided.
- Monitor delivery statuses and keep clients informed throughout the process.
- Work collaboratively with departments like warehouse, sales, and finance to ensure seamless workflow.
- Identify and communicate any issues promptly to appropriate team members.
What We Seek
- Experience in customer service within any industry sector.
- Ability and willingness to learn and navigate new technology systems.
- An approachable, organized individual with a proactive work ethic.
- A good sense of humor and positive, can-do mindset.
Benefits and Culture
LifeHealthcare operates under the principles of being Accountable, Agile, Authentic, and Customer Centric. We support our team members to embody these values and offer multiple benefits to support well-being and career growth, including:
- Discounts on health insurance.
- Opportunities for career advancement across the EBOS MedTech group.
- Generous parental leave provisions.
- Employee referral schemes.
- Ability to purchase additional leave days.
- Leave allowance for volunteering work.
- Options for flexible working arrangements.
- Financial rewards tied to individual and company performance.