Customer Assistant – Christmas

About The Role

Join John Lewis as a Customer Assistant, where your commitment to exceptional customer care will highlight our unique in-store experiences that set us apart from competitors. Your role involves not only delivering excellent service but also maintaining the highest standards of shop presentation, including visual displays, stock management, and cleanliness. Building strong customer relationships is key to enhancing loyalty to our brand for years to come.

Key Responsibilities

• Provide engaging and inspiring customer service throughout every phase of the shopping journey.
• Utilize product knowledge and sales skills to boost sales and contribute to the Partnership's profitability.
• Focus on customer needs by proactively addressing inquiries and identifying their requirements to ensure satisfaction.
• Adapt to working flexibly across various shop areas, supporting tasks like till operation, restocking, pricing, and general upkeep.
• Recognize opportunities for improvement and implement practical solutions.
• Assist in safeguarding profits by participating in precise stock counting activities.

Required Skills and Experience

• Basic proficiency in IT.
• Effective communication abilities.

Desirable Skills and Experience

• Prior experience in customer-facing roles is welcomed though not mandatory; comprehensive training will be provided.
• Experience in merchandising and creating product displays.

About The Partnership

John Lewis & Partners is the UK’s largest employee-owned company, proudly representing the John Lewis and Waitrose brands. As Partners, we live by a purpose-driven culture focused on fostering a happier world through excellence in retail. We embrace innovation and differentiation while maintaining dedication to fair pricing, quality, and outstanding service.

Our collective ownership means shared responsibility, voices, and rewards. We are committed to kindness, respect, inclusivity, and personal and collective growth, ensuring the Partnership is a supportive environment where everyone can thrive.

Additional Information

Some roles may require pre-employment checks, including DBS and financial probity examinations, carried out by authorized third parties. Candidates will receive information on these procedures if applicable and are encouraged to complete required documentation promptly to avoid delays.

Vacancies may close early if we receive numerous applications; thus, timely application is advised. Reasonable adjustments for disabilities requiring extra application time are available—please contact us promptly.

We value work-life balance and support flexible working arrangements, such as flexible hours, compressed schedules, job sharing, or shorter contracts where feasible. These can be discussed further during the interview.