Customer and Trading Manager - Nightshift

Overview

Our management team are vital drivers of our retail business, leading with determination and a focus on exceptional service. They inspire their teams to excel daily, ensuring products are available, safety standards are upheld, and operations run smoothly. This hands-on leadership enriches the working experience for colleagues and elevates customer shopping experiences.

Key Responsibilities

• Oversee an overnight team handling all store replenishment tasks, personally prioritizing deliveries, managing the warehouse, and restocking shelves.
• Frequently take sole responsibility for store operations during night shifts, ensuring colleague safety and wellbeing throughout the shift.
• Guarantee that everything is prepared to high standards by morning to serve customers effectively.
• Manage people aspects including performance management, disciplinary actions, and accurate scheduling and payroll.

Nightshift Details

The night manager works four full shifts per week, generally from 10 PM to 8 AM, with a premium payment of £4,500 above base salary.

Candidate Profile

• Comfortable with nightshift schedules and adaptable to the physical and mental challenges they pose, committed to fostering a safe work environment.
• Experience in line management within high-paced operational settings.
• Resilient to night work demands, capable of physically and mentally enduring night hours.
• Committed to delivering outstanding customer service and capable of coaching their team to achieve the same.
• Experienced in tracking and achieving KPIs or other performance metrics.
• Capable of managing employee relations including disciplinary and performance issues.
• Confident in leading operations solo when senior managers are not present.
• Prioritizes inclusivity in all aspects of work.

Essential Requirements

• Proven track record of excellent customer service and ability to coach colleagues effectively.
• Leadership experience in fast-moving customer-focused environments, motivating teams and maintaining smooth operations.
• Operational leadership skills including responsibility during senior management absences.
• Successful in reaching or surpassing KPIs such as sales, stock availability, customer satisfaction, or staff engagement.
• Experience handling employee relations challenges including managing absenteeism and performance.
• Preferably has nightshift experience in high-traffic operational areas, adept at managing physical and mental demands and ensuring team safety during overnight trading.

Benefits and Rewards

• Salary reflects experience, store scale, and location.
• Employee discount of 10% after four weeks increasing to 15% on Fridays and Saturdays across select stores.
• Annual bonus plan based on company and individual performance.
• Complimentary food and beverages during shifts.
• Generous holiday allowances and parental leave benefits.
• Competitive pension scheme with employer matching contributions ranging from 4% to 7.5%.
• Opportunity to participate in a discounted company share scheme.
• Access to wellbeing resources including counseling, emotional, legal and financial support.
• Employee networking groups to foster growth and connection.
• Cycle to Work program offering tax-efficient bike and equipment leasing.
• Discounts on gym memberships, dining, travel, and retail vouchers.

Diversity and Inclusion

We are proud of our inclusive culture where every colleague can flourish and every customer feels welcomed. We provide enhanced family leave options, support for carers, inclusive resources and training, internal networks promoting representation, and celebrate diversity through initiatives and events. We welcome reasonable adjustments during recruitment and training to support all applicants and team members.