Customer Account Manager (Desk Based)

About the Role

Join an environmentally conscious company where your work makes a real difference. We are looking to hire a proactive, customer-centric individual to foster customer satisfaction, encourage retention, and drive revenue growth. You'll engage directly with existing clients through targeted outbound communications to establish strong relationships and maximize customer value.

Become part of an energetic, dedicated team that prioritizes outstanding customer experiences with a culture grounded in respect, learning, and continuous improvement. Leadership champions creating a supportive environment where employees are valued, understand their roles clearly, and are motivated to develop professionally. The team values high standards, adherence to proper processes, and collectively celebrates successes while learning from challenges.

Why You’ll Appreciate This Opportunity

• Competitive salary of £28,000 with an on-target earnings of £38,000-£40,000
• Balanced work schedule: Monday to Friday, daytime shifts only, no weekend work
• Immediate healthcare benefits from day one along with 5% pension contributions and life insurance triple salary coverage
• Generous paid time off including 25 vacation days plus bank holidays
• Employee engagement activities such as events, awards, recognition programs, and referral incentives
• Enhanced maternity and paternity pay and improved sick leave benefits
• Wellbeing perks including a 24/7 employee assistance program, corporate discounts, gym memberships, Tastecard access, retail savings, and a cycle-to-work scheme
• Complimentary parking facilities
• Meaningful career advancement with access to in-house and external training aligned with performance

About Safetykleen

Safetykleen is a global leader with five decades of experience spanning 15 countries, specializing in parts-cleaning solutions that help companies reduce energy use and operate more sustainably. We prioritize respect and collaborative success, with employees at the heart of our mission to achieve a cleaner planet.

Key Responsibilities

• Develop and maintain robust customer relationships through proactive outreach, ensuring excellent and consistent service quality
• Manage the existing client portfolio to safeguard revenue and identify prospects for upselling and cross-selling
• Promptly address customer needs and follow up on opportunities, proposing the most suitable Safetykleen products and solutions
• Conduct regular evaluations of accounts to understand client requirements, detect early signs of risk, and implement retention strategies
• Maintain precise and current CRM records and customer data to support effective follow-up and decision-making
• Collaborate effectively across departments—including with management, account teams, retention staff, and credit controllers—to facilitate efficient service delivery

Candidate Profile

The ideal candidate will have experience in telesales, customer account management, or customer success roles, preferably conducting business primarily via telephone. Confidence in customer interactions, commercial awareness, and the ability to meet objectives within a dynamic and fast-paced setting are essential.

• Proven capability to handle inbound and outbound customer communication professionally and resolve issues effectively
• Demonstrated success in identifying opportunities for upselling and cross-selling within customer accounts
• Comfortable working toward KPIs, meeting deadlines, and adhering to prescribed service standards
• Proficient with CRM platforms, Excel, and customer data analysis to maintain accuracy and recognize potential risks or opportunities

Company Culture

Safetykleen fosters an inclusive and welcoming atmosphere where employee contributions are valued, voices are heard, and advancement is merit-based. This role promises a rewarding environment encouraging personal growth and achievement.