CRM Executive

Overview

We seek a proactive CRM Executive to oversee customer engagement, assist the sales department, maintain CRM accuracy, and guarantee a smooth customer journey from lead acquisition to post-sale processes.

Key Duties

• Manage and update the CRM database with current customer information.
• Follow-up with prospective clients and arrange site visits for the sales team.
• Liaise continuously with customers during sales and documentation phases.
• Precisely maintain records of leads, bookings, payments, and correspondence.
• Address customer inquiries promptly and ensure resolution.
• Compile and prepare CRM and sales reports on a daily, weekly, and monthly basis.
• Collaborate with Sales, Marketing, Finance, and Legal teams to ensure hassle-free customer onboarding and handover.
• Maintain timely communication with customers via phone calls, emails, WhatsApp, and SMS.
• Contribute to customer retention and referral programs.
• Ensure adherence to company guidelines and comply with relevant RERA documentation standards.

Qualifications and Skills

• Possesses a bachelor's degree in any field.
• Has between 2 to 5 years of experience working with CRM systems, ideally within the real estate sector.
• Skilled in CRM platforms and proficient in Microsoft Excel.
• Excellent communication, coordination, and customer service capabilities.
• Capable of multitasking efficiently and thriving in a fast-moving work environment.