- Experience
- Any
- Salary
- INR 22,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
As a CRM Executive, you will be responsible for managing the entire customer journey from initial inquiry through to final delivery, ensuring seamless coordination across various departments to maintain customer satisfaction and loyalty.
Key Responsibilities
- Manage customer interactions from enquiry stage to successful product delivery.
- Liaise and coordinate effectively with Sales, Purchasing, Production, Inventory, and Accounting teams to ensure smooth operations.
- Monitor order progress and guarantee timely fulfillment.
- Conduct follow-ups on payments and manage collections efficiently.
- Address and resolve customer issues promptly to enhance satisfaction.
- Maintain accurate Customer Relationship Management (CRM) records including communication logs.
- Focus on strategies to retain customers by providing exceptional service.
Requirements & Qualifications
This role requires a candidate skilled in communication, coordination between multiple departments, and experienced in order and payment tracking. Proficiency in CRM tools and record keeping is essential.
Compensation & Work Details
The monthly salary offered ranges between ₹22,000 and ₹25,000.
How they work
Relationship Building
required