Credit/Collections Analyst

About Proofpoint

Proofpoint is a global leader specializing in human- and agent-centered cybersecurity solutions. We protect the connections across email, cloud, and collaborative tools involving people, data, and AI agents. Trusted by over 80 Fortune 100 companies, 10,000 large enterprises, and numerous smaller organizations, our mission is to safeguard digital environments and empower secure, confident work practices worldwide.

Work Culture

Our global team embodies the BRAVE values: Boldness in innovation, Responsiveness to feedback and challenges, Accountability for results, Visionary problem-solving, and Exceptional execution and impact.

Role Summary

The Credit/Collections Analyst position is vital for managing the recovery of outstanding accounts receivable and other collections functions. This role requires a self-driven and personable professional capable of interfacing effectively with customers, resellers, partners, sales, order management, and billing teams. The ideal candidate is highly organized, able to prioritize competing tasks, and committed to achieving timely targets in a fast-paced, high-growth setting.

Key Responsibilities

• Initiate proactive customer contact via phone and email to resolve overdue invoices while maintaining a customer service focus.
• Track payment promises and document daily progress in collections and ERP systems.
• Collaborate with internal sales, cross-functional teams, and external customers to address collection issues and improve procedures.
• Analyze delinquent and high-risk accounts, generating weekly reports with recommendations for resolution.
• Review contracts, purchase orders, and invoices to preempt payment delays.
• Support credit evaluations and coordinate assistance from billing, sales, and management as needed.
• Manage internal and external requests routed through the Customer Onboarding & Accounts Receivable channels.
• Investigate and resolve disputes, tax concerns, unidentified payments, credit balances, and overpayments.
• Deliver weekly status updates and cash forecasts for assigned accounts to management.
• Utilize customer portals to monitor invoicing and payment statuses.
• Prepare documentation for audits upon request.
• Handle re-sending of invoices, refund requests, approvals, and monitor customer onboarding issues using Jira.

Candidate Qualifications

• 5 or more years of collections experience, ideally within multinational technology sectors.
• Outstanding verbal and written communication, excellent customer service skills, and a positive attitude.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), with preferred experience in SharePoint, Salesforce, Microsoft Dynamics D365, and customer portals like Ariba.
• Capability to manage multiple complex tasks simultaneously.
• Self-motivated, adaptable to shifting priorities within dynamic environments.
• Strong attention to detail and commitment to meeting deadlines.
• Good analytical skills and organizational abilities.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career advancement tailored to your goals.
• Flexible work environment.
• Annual wellness initiatives and community service days.
• Consistent recognition for your contributions.
• Global networking and collaboration opportunities.

Culture and Diversity

We promote a workplace culture grounded in inclusivity, purpose, and success for everyone. We welcome applicants from diverse backgrounds and experiences. Accommodations are available throughout recruitment upon request.