Credit Supervisor

Position Overview

As a Credit Supervisor at Sheraton Hotels & Resorts in Riyadh, you will play a key role in managing guest billing and financial records while ensuring adherence to accounting policies and procedures. This role demands close collaboration with multiple departments and external parties to ensure seamless group bookings and account handling from guest arrival to final billing.

Key Duties and Responsibilities

• Engage with guests to confirm satisfaction and address any service-related issues promptly.
• Verify turnovers, postings, figures, billing details, and documentation for correctness.
• Configure billing accounts appropriately, covering shared charges, room, tax, incidentals, exempt taxes, direct and special billing, along with group reservations in line with company accounting standards.
• Maintain, secure, and organize all financial files, records, cash, and equivalents as per established policies and procedures.
• Handle computerized tracking and analysis of group rooming and financial information, including classification, coding, and summarization of numerical data with journals, ledgers, and electronic systems.
• Prepare, audit, and distribute various reports spanning financial, accounting, auditing, payroll, and statistical data.
• Review and reconcile billing documents including invoices and account statements per company protocols.
• Follow-up on outstanding accounts and vendor invoices to ensure complete settlements or resolutions.
• Ensure compliance with standard operating procedures (SOPs) and local SOPs (LSOPs).
• Support management by coaching and motivating employees; act as a model and initial contact for fair treatment and open-door policies.
• Report any accidents, injuries, or unsafe workplace scenarios; complete assigned safety trainings and certifications.
• Maintain professional appearance, confidentiality of proprietary information, and uphold all company policies.
• Communicate clearly and professionally using appropriate telephone etiquette and documentation practices.
• Build and sustain positive workplace relationships and uphold quality standards in all tasks.
• Flexibly stand, sit, or walk for extended periods and manage coordination across departments ensuring timely and quality completion of tasks.
• Perform any additional responsibilities as directed.

Additional Information

This non-management, full-time role requires working onsite at Sheraton's junction of King Fahad and King Abdullah Road in Riyadh, Saudi Arabia.

Company Commitment

Sheraton Hotels & Resorts and Marriott International embrace diversity and inclusion, fostering a workplace where varied backgrounds and experiences are valued. Equal opportunity is assured irrespective of disability, veteran status, or any other legally protected class.

About Sheraton

Joining Sheraton means becoming part of a global hospitality community established since 1937, known as 'The World's Gathering Place'. Sheraton associates provide welcoming, engaging guest experiences. The brand is part of Marriott International's extensive portfolio, offering opportunities to grow and excel within a supportive global team.