Credit Controller

About the Role

We are seeking a dedicated Credit Controller to be part of our Finance team, supporting our Daft Media, DoneDeal, and Direct Media brands. This role involves thorough credit control and accounts administration in a dynamic, targets-focused setting. You'll have a direct influence on the company's cash flow by managing account payments promptly and accurately.

Key Responsibilities

• Support debt collection efforts across various brands by allocating payments and chasing outstanding amounts.
• Handle failed Direct Debit payments and follow up with customers efficiently.
• Collaborate with Senior Credit Controller ensuring timely and accurate account management according to company policies.
• Contact customers with overdue accounts via calls and emails, supporting customer service and sales teams as needed.
• Issue invoices, statements, final payment reminders and respond to ad hoc customer requests.
• Apply payments to customer accounts including receipt allocation and reconciliation.
• Monitor and address Direct Debit failures, escalating unresolved issues appropriately.
• Work towards collection KPIs such as recovery rates, reduction of days sales outstanding (DSO), and cash collection targets.
• Identify and flag accounts posing significant risk.
• Effectively handle incoming calls and queries to facilitate payment processes.
• Ensure customer setup and account accuracy through collaboration with sales and customer service teams.

Candidate Requirements

• A minimum of 2 years experience in Credit Control within a fast-moving environment.
• Strong passion for delivering excellent customer service and a career focus in credit control.
• Excellent communication and interpersonal abilities.
• High numerical aptitude, exceptional organisational skills, and attention to detail.
• Proficiency in Microsoft Excel and Google Sheets.
• Adaptable and resilient to challenging workplace situations.
• Self-motivated with the ability to work independently and also contribute effectively within a team.
• Customer-oriented mindset with excellent collaboration skills.
• Positive attitude and flexible approach to work demands.
• Highly organised multitasker capable of prioritising workload efficiently.
• Experience using platforms such as Salesforce, Xero, GoCardless, and Stripe or equivalents.

Benefits and Culture

• Starting annual leave of 22 days, increasing up to 26 days with tenure, plus additional company holidays including four Fridays off each August and three days over Christmas.
• Fully paid Irish Life Healthcare alongside wellness programs and events.
• Contributory pension scheme with a 5% company contribution.
• Flexible work arrangements allowing hybrid presence in our Dublin city centre office or remote work.
• Commute savings via TaxSaver Commuter and Bike to Work schemes.
• Commitment to continuous learning and personal development plans for career growth.

Company Values and Diversity

Our organisation is guided by five core values emphasizing growth mindset, simplicity, collaboration, passion, and impactful work. We encourage ownership and mutual support while fostering an inclusive and diverse work environment. Discrimination on any grounds including gender, age, religion, ethnicity, disability, or sexual orientation is not tolerated.