Creator Operations Program Manager

Opportunity Overview

Adecco is collaborating with a prominent global technology multinational corporation to recruit an experienced Program Manager specialized in Creator Operations. The role focuses on managing international creator marketing initiatives across APAC. This dynamic position requires a deep understanding of creator marketing, content workflows, and agency collaboration. The role is located in Singapore's CBD with a hybrid work arrangement, requiring a minimum of 3 days in the office weekly.

Key Responsibilities

• Oversee day-to-day workflows of creator-led content across APAC, ensuring management of timelines, approvals, task handoffs, deliverables, and follow-ups.
• Translate central team briefs into actionable operational directives for agencies and external collaborators.
• Coordinate closely with agencies on creator selection, content creation, review processes, and final delivery.
• Maintain detailed trackers providing transparent visibility on markets, creator groups, content output, deadlines, potential risks, and dependencies.
• Evaluate creator profiles and lists against preset criteria, offering clear, constructive feedback when needed.
• Ensure localized creator briefs and content align with campaign goals and approved standards.
• Assess creator-generated content based on local relevance, cultural appropriateness, language subtleties, and overall suitability.
• Facilitate local-language content evaluations with market specialists or external reviewers as necessary.
• Provide definitive approvals, rejections, or requests for revisions with comprehensive reasons to agencies and involved parties.
• Serve as the main operational liaison for agencies and partners, managing deliverable schedules, expectations, language support, and routine problem resolution.
• Collaborate with global, regional, creator marketing, brand/customer experience, and local market teams to keep priorities and decisions aligned.
• Monitor project milestones, recognize risks/dependencies, and escalate issues proactively when obstacles arise.
• Guarantee adherence to program objectives, timelines, and deliverables for all creator initiatives.
• Refine trackers, templates, and workflows to enhance efficiency and scalability of recurring creator operations.
• Utilize AI tools where suitable to boost program operation quality, speed, and scalability in reporting and execution.
• Document insights from ongoing programs to continually improve workflows and processes.
• Manage numerous concurrent programs while upholding high standards of organization, precision, and attention to detail.

Candidate Profile

• Possess 6-7 or more years of experience in program/project management, marketing operations, creator or influencer marketing, content operations, agency management, or related domains.
• Demonstrated ability to juggle several workstreams, meet deadlines, manage review cycles, and coordinate multiple stakeholder groups concurrently.
• Experienced in working with agencies, vendors, or external partners in an operational function.
• Deep knowledge of the creator ecosystem, social media environment, and creator-produced content.
• Skilled in evaluating creator profiles, social content, or localized marketing material based on established standards.
• Exhibits strong judgment and meticulousness, especially regarding local cultural relevance, language nuances, and fit.
• Excellent organizational and project management abilities, including experience with maintaining trackers, project plans, status updates, and delivery scheduling.
• Outstanding communication skills, both written and spoken, providing clear, concise, and actionable feedback.
• Fluent in English and at least one additional APAC language (written and verbal).
• Adept at collaborating with stakeholders across various regions and time zones.
• Capable of working autonomously with minimal supervision, owning operational challenges through completion.
• Thrives in fast-moving environments with shifting priorities and multiple projects ongoing.
• Experience in creator selection, content review, localization, or marketing operations is advantageous.
• Familiarity with creator marketing workflows, short-form social content, or digital advertising processes is beneficial.
• Experience with workflow management tools, creator platforms, content review systems, or similar operational software is a plus.
• Strong awareness of APAC creator culture and social media trends is preferred.