Counsellor

Job Overview

As a Counsellor at Schematonics Research And Development India (Opc) Private Limited, you will be responsible for engaging with prospective candidates through multiple communication channels such as phone calls, WhatsApp, and emails. Your primary focus will be to explain the training programs offered, help candidates understand the benefits, eligibility, fees, and related schemes while guiding them through the joining process.

Key Responsibilities

• Initiate and maintain contact with potential leads using phone, WhatsApp, email, and other platforms.
• Clearly articulate details of the training programs, including its advantages, eligibility, costs, and applicable schemes.
• Understand the career aspirations of candidates and address their queries with precise information.
• Build and nurture professional trust-based relationships with prospective candidates.
• Convert inquiries into enrollments by effectively communicating the value proposition of training programs.
• Conduct consistent follow-ups with interested candidates until the enrollment process is finalized.
• Meet daily, weekly, and monthly targets for lead conversion and successful joinings.
• Diligently maintain accurate records of leads, follow-up interactions, and enrollments using CRM or Excel tools.
• Coordinate seamlessly with joining and operations teams to ensure smooth enrollment processes.
• Handle objections and concerns from candidates professionally, providing appropriate solutions.
• Ensure prompt responses to all inquiries ensuring an outstanding candidate experience.
• Encourage referrals from enrolled candidates and develop sustained long-term relationships.
• Prepare and submit daily and weekly performance reports focusing on lead status, conversions, and sales achievements.
• Stay well-informed about training programs, enrollment procedures, and scheme specifics to offer accurate guidance.