Correspondence Specialist

Job Overview

The Correspondence Specialist at Ventra Health handles incoming correspondence by conducting thorough research and ensuring accurate processing. This role involves managing multiple client-related queues focused on claim rejections, duplicate claims, records, and billing matters.

Key Responsibilities

• Manage various work queues addressing claim rejections, duplicate claims, records, and billing issues.
• Resolve patient billing concerns effectively.
• Communicate company policies and procedures clearly and succinctly.
• Research, resolve, and properly document all incoming correspondence.
• Assess incoming issues and respond with appropriate acknowledgments via email, telephone, or other communication channels.
• Execute special assignments and other tasks as required by management.

Qualifications and Requirements

• Possession of a High School Diploma or an equivalent certification.
• At least one year of customer service experience in a fast-paced, high-volume setting.
• Experience in healthcare customer service is preferred but not mandatory.