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- Posted
- 1 week ago
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Job description
About Atlantis, The Palm
Atlantis, The Palm, part of the renowned Kerzner International group, stands as a premier luxury hospitality destination. Located on the crescent of Dubai's Palm Island, it offers 1,544 rooms including Suites and Signature Suites, all inspired by the sea. The resort features world-class dining by celebrated chefs, the world's largest waterpark, a vast aquarium housing 65,000 marine animals, and encounters with Indo-Pacific dolphins at Dolphin Bay. The team spans over 6,000 colleagues representing 129 nationalities, fostering a vibrant and inclusive working environment.
Role Overview
The Luggage Coordinator in the Front Services team plays a pivotal role managing guest luggage operations and task assignments. Responsibilities include optimizing delivery and dispatch timelines to enhance guest satisfaction, evaluating, recording, and reporting daily operations to the Assistant Manager, Front Services. This role ensures equitable distribution of duties among Bellmen and maintains high standards of guest-facing service, upholding Atlantis Dubai’s professional reputation.
Key Responsibilities
- Oversee and coordinate all guest luggage handling and related operational activities.
- Improve efficiency in luggage delivery and dispatch processes.
- Generate daily operational reports and communicate with Assistant Manager, Front Services.
- Distribute tasks fairly among Bellmen to maintain balanced workload and performance.
- Deliver five-star guest service consistently in all interactions.
Candidate Profile
Ideal candidates are organized with excellent planning abilities, adept in multitasking within a fast-paced environment. Strong computer literacy, communication skills (verbal and written), and a keen eye for detail are essential. The ability to assess social scenarios and guarantee exceptional guest experiences is crucial. Passion for delivering premium customer service is key.
Benefits and Opportunities
- Competitive, tax-free salary paid in UAE Dirhams (AED).
- Generous food and beverage privileges.
- Exclusive discounts at all Kerzner properties worldwide.
- Comprehensive health insurance including dental coverage.
- Annual flights home and life insurance coverage.
- Incentive programs and diverse wellness and social initiatives.
- Access to world-class training and career development.
- Opportunities for internal mobility and cross-training within the hotel and Kerzner portfolio.
Industry
Hospitality